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Refund policy

Digital files cannot be returned, so this policy is about putting things right when a purchase does not work as described.

Last updated: July 2026

Digital products and immediate access

Every product sold here is a digital file that you download immediately after payment. Once a file has been downloaded it cannot be returned in the way a physical item can, which is why this policy focuses on specific situations rather than a blanket rule.

When a refund or replacement is given

We will refund or replace a purchase in the following situations.

The file will not download

If your download link fails and a replacement link also fails, we will refund the purchase in full.

The file is corrupted or will not open

Contact us and we will send a fresh copy. If a working copy cannot be provided, we will refund the purchase in full.

You were charged twice

Duplicate purchases of the same product are refunded in full. Tell us the order references and we will arrange it with the checkout provider.

The product was materially different from its description

If a product does not contain what the product page said it contains, we will refund it. Tell us which part of the description does not match what you received.

A technical problem prevents you using the product

If the file cannot work at all in the software listed under compatibility on the product page, and support cannot resolve it, we will refund the purchase.

When a refund is not usually given

  • The product works as described, and you have changed your mind after downloading it.
  • You bought it expecting a feature that the product page did not claim.
  • You do not have, and do not wish to obtain, the software listed under compatibility.
  • The template does not match your company's chart of accounts or reporting standard. The product pages state that no such match is claimed.
  • You want us to build a custom version. That is a separate piece of work, not a fault in the product.

These are the usual positions and not absolute rules. If your situation is reasonable and does not fit neatly above, write and explain it.

Rights that this policy does not affect

Nothing in this policy removes or limits any right you have under the consumer law that applies to you, including any statutory right of withdrawal or cancellation. Where such a right applies and has not been validly waived, it takes precedence over this policy.

Bundles

A bundle is sold as a single product. Where a refund applies, it applies to the bundle as a whole rather than to individual items inside it.

How to request a refund

  1. Email support@hotelfinancetools.com from the address used at checkout.
  2. Include your order reference from the Payhip receipt.
  3. Say which product it concerns and what went wrong.

We aim to respond as promptly as possible. Approved refunds are processed by Payhip back to the original payment method. How long the money takes to appear depends on your bank or card issuer.

After a refund

When a refund is issued, the license to use the product ends. Please delete the files, including copies stored on shared drives, and stop using any material taken from them.

Questions before you buy

If you are unsure whether a product suits your property, ask first. A question answered before purchase is better for both of us than a refund afterwards. Contact us.